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A market first: KONE introduces ground-breaking maitenance services to the UAE

Customizable KONE Care™ solutions; KONE Care™ Mobile, KONE Care™ Online and KONE 24/7 Connected Services set to redefine maintenance operations

Press Release Published 06/26/2018

KONE Corporation, press release, June 26, 2018

In a revolutionary move to improve elevators and escalators’ maintenance services, KONE Corporation launched a unique set of tailor-made maintenance solutions catered to users’ needs. Following its successful launch in European markets, KONE Care™ is making its debut in the UAE offering KONE customers higher flexibility, greater transparency and better safety. In the same manner, the new features will allow customers to build their own contract, based on their specific needs and business requirements. The introduction of these new services will enhance users’ experience. The Finnish giant is set to redefine maintenance and modernization services for vertical flow solutions. In fact, through its KONE Care™ Online portal, customers will be able to request maintenance services, track maintenance status and equipment health through the new online platform. In addition, it will allow for greater transparency as it provides detailed information on maintenance, repairs, and call-out history, including contract and invoicing information. What’s more, KONE Care™ Online will enhance customer’s partnerships by allowing them to provide their own reports on the product’s operations. This in turn will grant them greater planning flexibility with regards to budgeting for future modernization and maintenance.

Samer Halabi, Regional managing director said: “At KONE we understand that one size will not fit all. We believe that users’ experience is different in every building. Consequently, we consider it an imperative to guarantee higher levels of flexibility to match customers’ specific needs.”

Similarly, through KONE Care™ Mobile, customers will be able to track their devices through an application that they can download on their cellphone devices. The application will allow users to request maintenance services. In addition, it will facilitate the monitoring of the treatment of the maintenance request, allowing its user to receive instant notifications on the status of their demand.

Unlike KONE Care™ Online and KONE Care Mobile, KONE’s 24/7 Connected Services facilitate the prediction of potential equipment faults, diagnosis of maintenance and take action. Through the IBM IoT Platform, KONE 24/7 can collect vast amounts of data from elevator and escalator sensors and thus be monitored, analyzed and displayed in real-time. These cutting edge technologies will boost safety, transparency and predictability to services for elevators and escalators, thus taking maintenance service to the next level.

For elevators and escalators’ users, overall the introduction of these new services mean less waiting time and a more reliable experience.

In the Middle East, KONE Care™ has been introduced in Qatar earlier this year, with the company planning to roll out its services to the rest of the region by 2019.

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